Privacy Policy LotusCreel

This Privacy Policy describes how LotusCreel ("we", "our", or "the App") collects, uses, and safeguards your information when you use our mobile application, web-based H5 experience, and any related services. By using LotusCreel, you consent to the practices described in this Policy.

1. Information We Collect

We collect only the data necessary to provide and improve our services. The types of information we may collect include:

• Account and Profile Information: If you create an account, we may collect your email address, username, and authentication credentials (for example, a password hash).
• Usage Data: We may collect anonymized analytics about how you interact with the App, such as feature usage, session length, device type, and approximate location derived from your IP address. This helps us optimize performance.
• Device and Log Data: Standard device identifiers, operating system version, browser type, and crash logs when you use the H5 interface.
• Communications: If you contact us directly (for example, by email), we may retain a record of that correspondence.

2. How We Use Your Information

LotusCreel uses the information we collect for the following purposes:

• To provide, maintain, and improve the App's core functionality.
• To personalize your experience and remember your preferences.
• To communicate with you about updates, security alerts, or support requests.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing (GDPR and Similar Laws)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following lawful grounds:

• Consent: For optional features such as analytics or marketing communications.
• Contract: To fulfill our obligations under the Terms of Service.
• Legitimate Interests: To improve our App, maintain security, and prevent fraud.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share limited data only in the following circumstances:

• Service Providers: Trusted third parties that assist with hosting, analytics, crash reporting, or email delivery (for example, cloud infrastructure providers). They are bound by data processing agreements.
• Legal Compliance: When required by law, regulation, or governmental request, or to protect the rights, property, or safety of LotusCreel, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with notice provided.

We never share data for cross-context behavioral advertising.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law. Typically:

• Account data: kept while your account is active, plus a reasonable period afterward.
• Usage logs: aggregated or anonymized after 12 months.
• Support correspondence: retained for up to 24 months.

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Ask us to erase your personal data, subject to legal obligations.
• Restriction or Objection: Limit or object to certain processing activities.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the email provided below. We will respond within 30 days.

7. Children's Privacy

LotusCreel is not directed to children under the age of 13 (or 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will promptly remove it.

8. Security of Your Information

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries where our servers or service providers are located. If you are in the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

10. Cookies and Tracking Technologies

Our H5 interface may use essential cookies to maintain session state and preferences. We do not use third-party advertising cookies. You can disable cookies in your browser, but some features may not function properly.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. For significant changes, we will provide a prominent notice within the App or via email.

12. Contact Us

Additional Information for California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know the categories of personal information collected, the purposes for which it is used, and to request deletion or opt out of "sales" (we do not sell data). To exercise your rights, email us at fahimmadber35@gmail.com with the subject line "California Privacy Request." We will verify your identity and respond within 45 days.

Notice to International Users

By using LotusCreel, you consent to the transfer of your information to the United States or other countries where our infrastructure operates, and the processing of that information as described in this Policy.